Managing a Remote Workforce - Curriculum 

Program Overview

​With an on-going global digital transformation and a "new normal" brought to the world with COVID-19, all organizations benefit from planning a strategy for Managing a Remote Workforce. Having a remote workforce can be a true game-changer as a cost reduction and “contingency” during times of uncertainty. To help you get started, our course provides a pragmatic approach to address components around planning a virtual workforce strategy. The course will outline all the essential elements, covering critical topics identified by top industry professionals. Our curriculum addresses learning objectives, topics to cover, and exercises to help you and your organization create a successful strategy.  

Module 1

The Remote Workforce Strategy
  • Understand the fundamentals, strategies and benefits of a hybrid remote workforce.
  • Discover the elements that comprise an effective strategic plan.
  • Create the critical goals and roadmap to help reach your strategic plan.

Module 2

Managing the Employee Experience 
  • Develop insightful employee personas and stories that promote cultural empathy and impact decisions.
  • Identify critical employee views of interactions throughout multi-channel touchpoints.
  • Use journey maps to capture experiences and emotions and help improve the lives of your employees.

Module 3

Performance Feedback & Coaching
  • Apply creative strategies that support innovation.
  • Gain insights to understand the needs of your employees.
  • Work to improve employee experience while adding value they’ll rave about.

Module 4

Analytics & Communications 
  • Use data to drive decision-making in your Virtual Firm.
  • Discover models that drive insights and real-time responses.
  • Learn how dashboards and automations can drive efficiencies.
  • Learn how to enhance and utilize communication tools and channels. 

Module 5

​Module 6
Leading a Remote Workforce 
  • Understand how leading a virtual organization requires a new set of tools and strategies.
  • Learn how to motivate a remote workforce and install a positive virtual culture.
  • Establish easily trackable leadership models.
Technology & Cybersecurity 
  • Explore the latest technologies to empower a virtual office.
  • Understand how to integrate toolkits with existing legacy systems.
  • Discover the importance of monitoring and tracking performance.
  • Explore privacy & security issues within a Virtual Office.
  • Learn how to monitor and measure risk in a Virtual Office.
  • Prepare your company for the Cybersecurity Audit.

Module 7

Vendor Management and Financial Planning 
  • Go over managing critical vendor support needs in a Virtual Office.
  • Discover supply chain considerations.
  • Focus on financial strategies, considerations and budgeting.

Module 8

Change Management Issues 
  • Discover how to drive adoption across your entire organization.
  • Successfully jumpstart your role by gaining quick wins, and bring others along with you.
  • Become a successful change-agent for employee experience-first thinking and inspire change.​